- 05-May-2022 to Until Filled (EST)
- Early Learning Coalition of Palm Beach County
- Palm Springs, FL, USA
- Hourly
- Full Time
SUMMARY:
The Call Center Specialist is responsible for receiving a high volume of inbound calls, scheduling appointments and providing resources to clients. Inputting accurate information into various systems and providing information about the services available. A high level of customer service is required. This position requires a candidate who is Bilingual and able to read, write and speak in English and Spanish or Creole proficiently.
HOURS: Monday - Thursday (8:00AM - 5:30PM) with a 30-minute unpaid lunch break, (Friday 8:00AM-12:00PM).
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Daily attendance on time and as scheduled is required.
- Answer calls, schedule appointments, send and receive email.
- Provide general information about available resources.
- Assist with gathering detailed information accurately.
- Responds to requests for information from clients/providers in a timely manner.
- Input information into Database systems.
- Schedule appointments using appointment setting software.
- Enter and update files.
- Assist with provider inquiries.
- Performs other duties that may be necessary to maintain the success of the organization, as determined by management.
EDUCATION AND/OR EXPERIENCE:
- High school diploma or equivalent required, Associates Degree in a related field preferred.
- Bilingual and able to read, write and speak in English and Spanish or Creole proficiently, required.
- Must be customer service oriented with a compassionate customer service mindset: empathetic, responsive, patient, and conscientious.
- Possess strong verbal and written communication skills.
- Data entry and typing skills, the ability to type swiftly and accurately.
- Highly reliable with the ability to maintain regular attendance and punctuality.
- Work with confidential customer information and treat it sensitively.
- Six months related of experience in a call center or customer service environment handling high volume of calls or incoming customers, preferred.
COMPUTER/OFFICE/TELECOMMUTE SKILL REQUIREMENTS:
- Ability to complete mandatory in office trainings and attend meetings when required.
- This position requires high speed internet access that can be maintained daily, at least 25 Mbps (download) and 5 Mbps (upload) when working in a secure home location.
- Basic understanding of how to troubleshoot computer and internet issues.
- Must be Tech savvy overall, using cloud-based systems, IOS, Windows 8 and 10, with proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook.)
- Telecommute or work from home experience preferred. Comfortable with working remotely and using/setting up computer equipment such as laptop and monitor.
- Knowledge of general office procedures of basic operational tasks, including answering phones, using email, using computerized and online systems to perform daily work.
TRAVEL:
This position is designated as Telecommute. This position may require 20% or less local daily travel in Palm Beach County to Palm Beach County offices or other locations for meetings, trainings and other required duties.
Setting: Designated off-site workspace at home. This workspace environment should be free of interruptions and distractions that would affect work performance
No Recruiters Please
