SUMMARY:

The Call Center Specialist is responsible for receiving a high volume of inbound calls, scheduling appointments and providing resources to clients. Inputting accurate information into various systems and providing information about the services available. A high level of customer service is required. This position requires a candidate who is Bilingual and able to read, write and speak in English and Spanish or Creole proficiently.

HOURS: Monday - Thursday (8:00AM - 5:30PM) with a 30-minute unpaid lunch break, (Friday 8:00AM-12:00PM).

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Daily attendance on time and as scheduled is required.
• Answer calls, schedule appointments, send and receive email.
• Provide general information about available resources.
• Assist with gathering detailed information accurately.
• Responds to requests for information from clients/providers in a timely manner.
• Input information into Database systems.
• Schedule appointments using appointment setting software.
• Enter and update files.
• Assist with provider inquiries.
• Performs other duties that may be necessary to maintain the success of the organization, as determined by management.

EDUCATION AND/OR EXPERIENCE:

• High school diploma or equivalent required, Associates Degree in a related field preferred.
• Bilingual and able to read, write and speak in English and Spanish or Creole proficiently, required.
• Must be customer service oriented with a compassionate customer service mindset: empathetic, responsive, patient, and conscientious.
• Possess strong verbal and written communication skills.
• Data entry and typing skills, the ability to type swiftly and accurately.
• Highly reliable with the ability to maintain regular attendance and punctuality.
• Work with confidential customer information and treat it sensitively.
• Six months related of experience in a call center or customer service environment handling high volume of calls or incoming customers, preferred.

COMPUTER/OFFICE/TELECOMMUTE SKILL REQUIREMENTS:

• Ability to complete mandatory in office trainings and attend meetings when required.
• This position requires high speed internet access that can be maintained daily, at least 25 Mbps (download) and 5 Mbps (upload) when working in a secure home location.
• Basic understanding of how to troubleshoot computer and internet issues.
• Must be Tech savvy overall, using cloud-based systems, IOS, Windows 8 and 10, with proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook.)
• Telecommute or work from home experience preferred. Comfortable with working remotely and using/setting up computer equipment such as laptop and monitor.
• Knowledge of general office procedures of basic operational tasks, including answering phones, using email, using computerized and online systems to perform daily work.

TRAVEL:

This position is designated as Telecommute. This position may require 20% or less local daily travel in Palm Beach County to Palm Beach County offices or other locations for meetings, trainings and other required duties.

Setting: Designated off-site workspace at home. This workspace environment should be free of interruptions and distractions that would affect work performance

No Recruiters Please